Frequently asked questions in London
Everything you need to know before booking.
What is an EPC?
An Energy Performance Certificate rates how energy efficient a property is, from A to G, and includes recommendations for improvement.
How long does an EPC last?
An EPC is generally valid for 10 years, although a new assessment may be necessary when circumstances change.
What does an EICR check?
An Electrical Installation Condition Report assesses the condition of fixed electrical installations, identifies defects and records findings.
Is an EICR the same as PAT testing?
No. An EICR covers fixed electrical installations. PAT testing covers portable electrical appliances.
What is a Gas Safety Record (CP12)?
It records safety checks on relevant gas appliances and installations by an appropriately registered engineer.
How do I book a service?
Select EPC, EICR or Gas Safety and click Book Now. You will be taken to the appropriate booking page on Urban Property Compliance.
Can I book more than one service?
Yes. Use the separate service booking pages or contact the team to discuss your requirements.
Are the listed prices final?
Listed prices are a guide based on the property details specified. The booking provider confirms the final cost and available appointment.
Do you offer services for commercial buildings?
Commercial EPC enquiries can be made through the EPC booking link; commercial work is quoted according to building requirements.
Can I speak to somebody?
Yes. Call 0330 059 9992 or email info@upcuk.uk.
When is an EPC needed?
An EPC is generally required when a property is marketed for sale or rent, subject to exemptions. Domestic and non-domestic properties have different assessment methods.
How long is an EPC valid?
An EPC is normally valid for ten years. Check whether an existing valid certificate already covers your property.
How much does a domestic EPC cost?
The advertised guide prices are £65 for studio–3 bedrooms, £75 for 4–5 bedrooms and £89 for 6–7 bedrooms. Properties with more than seven bedrooms require a quote.
What happens during an EPC assessment?
An assessor visits the property to record relevant features such as building construction, glazing, heating and insulation. The information is used to calculate the energy rating.
What is an EICR?
An Electrical Installation Condition Report is an assessment of the condition of fixed electrical installations, including circuits and protective devices.
Who may need an EICR?
Landlords, businesses and homeowners commission EICRs for safety and to meet applicable legal or contractual requirements.
How often are EICRs required for rented homes in England?
Private rented properties in England generally require inspection and testing at least every five years, or sooner where the previous report recommends it. Specific property types and circumstances can differ.
What do EICR codes mean?
C1 indicates danger present, C2 indicates potentially dangerous conditions, and FI indicates further investigation needed without delay. C3 is an improvement recommendation.
Does an EICR include repairs?
An EICR is an inspection and report. Any remedial work should be agreed separately and may carry additional charges.
What is a Gas Safety Record?
A Gas Safety Record, often referred to as CP12, documents checks of applicable gas appliances and flues by a Gas Safe registered engineer.
How often must a landlord arrange a gas safety check?
In the UK, landlords normally need an annual gas safety check of relevant appliances and flues, with records provided to tenants in line with applicable rules.
Who can carry out a gas safety check?
Only an appropriately qualified Gas Safe registered engineer should carry out checks on gas appliances within their scope of registration.
What is checked?
Checks may include appliance safety, flues, ventilation, operating pressures and other required safety points for the appliances inspected.
How much does a gas safety certificate cost?
The advertised guide price is £65 for one gas meter or £99 for two. Properties with more than two meters require a quotation.